Legal · Effective 18 August 2026

Refund & Cancellation Policy

This Policy governs cancellations, returns and refunds for purchases made on cyfare.net, in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this Policy limits any statutory right of a consumer under Indian law.

1. Digital Services & API Subscriptions

• API subscriptions and digital services sold directly by CYFARE may be cancelled at any time; access continues until the end of the paid billing period and no further charge is made;
• because digital services are delivered immediately, amounts already charged for the current billing period are non-refundable, except where required by law or where service was not delivered as described;
• if a paid service is not provisioned, or is materially defective and we cannot remedy it within a reasonable time, you are entitled to a full refund of the amount paid for the affected period;
• S32 subscriptions are governed additionally by the S32 Restricted Platform Terms; fees for access terminated due to breach or failed verification are non-refundable.

2. Physical Products — Partner-Sold Items

Physical products in the shop (including defense accessories, security gadgets, machines, parts and raw materials) are sold by registered partner sellers/middlemen, with CYFARE acting as listing and facilitation platform. For such items:

• the partner seller's return/refund terms shown at purchase apply; where none are shown, unused items in original condition may be returned within 7 days of delivery;
• items that arrive damaged, defective or materially different from the description are eligible for replacement or full refund, and return shipping for such cases is borne by the seller;
• regulated items may be returned only through lawful channels and in compliance with applicable law (including the Arms Act, 1959 and Arms Rules, 2016 where relevant); items that cannot lawfully be shipped back will be resolved through replacement, repair or refund;
• orders cancelled due to the buyer's inability to produce licences/eligibility documents required by law will be refunded in full, less any non-recoverable payment-gateway charges;
• custom-fabricated or made-to-order items are non-cancellable and non-returnable once fabrication has begun, except for defects.

3. Refund Process & Timelines

• Refund requests: email legal@cyfare.net with your order reference;
• approved refunds are issued to the original payment method (e.g., the same UPI account) within 7–10 business days of approval;
• for partner-sold items, CYFARE will facilitate the refund with the partner seller and remains your single point of contact for the complaint until resolution.

4. Grievance Redressal

If your refund or consumer complaint is not resolved, you may escalate to the Grievance Officer at legal@cyfare.net (acknowledgement within 24 hours, resolution within 15 days), and thereafter pursue remedies available under the Consumer Protection Act, 2019, including the District/State/National Consumer Disputes Redressal Commissions.

This Policy is part of the Terms & Conditions.